Privacy Policy

At ListenHEAR, we are committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.

Information We Collect

We collect information necessary to provide quality audiology services, including:

• Personal identification information (name, address, phone number, email, date of birth)
• Health insurance information
• Medical history and audiological test results
• Treatment records and therapy progress notes
• Communication preferences

How We Use Your Information

Your information is used solely to:

• Provide auditory processing evaluations and therapy services
• Coordinate care with schools, physicians, and other healthcare providers (with your consent)
• Process insurance claims and billing
• Schedule appointments and send appointment reminders
• Improve our services and patient care

Information Sharing

We do not sell or share your personal health information for marketing purposes. We may share your information only:

• With your written authorization
• When required by law
• To coordinate your care with other healthcare providers you've authorized
• For insurance billing and payment processing
• With school districts when providing contracted educational audiology services (with appropriate consent)

Telehealth Services

When providing services via telehealth, we use secure, HIPAA-compliant platforms to protect your privacy during virtual appointments. We recommend using a private location for your sessions to maintain confidentiality.

Your Rights

You have the right to:

• Access and review your health records
• Request corrections to your records
• Request restrictions on how your information is used
• Receive a copy of this Privacy Policy
• File a complaint if you believe your privacy rights have been violated

Data Security

We maintain physical, electronic, and procedural safeguards to protect your information. Our staff receives regular training on privacy practices and HIPAA compliance.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Florida Office: 8850 Terrene Court, Suite 120
Bonita Springs, FL 34135

Phone: (239) 444-7393

Virginia Office: 5680 King Center Drive, Suite 600
Alexandria, VA 22315

Phone: (703) 783-4327

Email: support@listenhear.net

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes and post the updated policy on our website with a new effective date.

Notice of Privacy Practices: For a complete copy of our Notice of Privacy Practices as required by HIPAA, please request one at either office location or contact us directly.